Return Policy

Return Policy

At our store, we practice sustainable production in line with SDGs to minimize waste. Therefore, we engage in made-to-order manufacturing. As a result, we do not accept returns or exchanges. In the event of printing errors, sewing defects, damages, or incorrect sizes, please contact us. Upon providing images or videos for verification, we will proceed with refunds or replacements.

Please understand that while we strive to replicate the colors as closely as possible between mock-up images and actual products, there may be slight variations.

If you have any questions or concerns, feel free to reach out via our contact form.

Made-to-Order Items:

Our products are crafted and shipped upon receiving your order. The usual production time is 1-10 business days, with the possibility of extended periods during peak times or disasters.

Returns and Exchanges:

Due to the nature of made-to-order production, we cannot accept returns or exchanges once your order is confirmed. For any printing errors, sewing defects, or damages, please contact us via the contact form.

Support and Replies:

We promptly handle inquiries submitted through the contact form. Expect a reply within 2 business days from our customer support. Please ensure that emails from baroque-japanesque.jp are not marked as spam in your settings.

Providing Images and Procedures:

Upon receiving your contact form, we will reply swiftly. Please send images or videos of the damaged areas via email. Once the damage is confirmed, we will expedite the refund or replacement process.

We strive to provide a worry-free shopping experience based on the above policies. If you have any further questions, please don't hesitate to contact us.