2-16-12 LC1F, Jiyugaoka, Meguro-ku,
Tokyo 1520035, Japan
Phone: +81 3-6303-0522 (Japan)
This is an automated voicemail response.
For inquiries, returns, and other inquiries, please contact us through the contact form.
Please note that support services may not be available on Saturdays, Sundays, and public holidays. We generally prefer to handle inquiries via email to maintain a record of communication and avoid any potential issues. We will respond to inquiries submitted through the shop contact form via email. As our emails may sometimes be filtered into the spam/junk folder, please ensure to set your email settings to allow receiving emails from [baroque-japanesque.jp].
We accept payment via credit card and PayPal.
Estimated Delivery Time:
We will ship your order within 3 to 14 business days from the date of order placement. The usual shipping time is approximately 4 days to 6 weeks.
Please note that during busy periods or in cases of natural disasters or the COVID-19 pandemic, there may be delays. In such cases, both production and delivery times may be extended to approximately 1.5 to 2 times the usual duration. We appreciate your understanding.
Please understand that we are unable to accommodate specific delivery date and time requests.
Due to the nature of our made-to-order system, we generally do not accept returns unless there is a defect in the product. As each order is individually produced after receiving the order, we cannot accommodate cancellations or size changes once production has started.
In the event of damage or if the product has a defect such as a size discrepancy from the specifications, we will provide an exchange. Please contact us within 7 days of receiving the product and provide images of the damaged areas or discrepancies via the contact form.
We are unable to accept requests for exchanges or returns after 7 days from the product's arrival. Please note that we cannot accept the return of products without prior contact.
If the package is returned to us due to customer absence or refusal to accept the package, and the storage period exceeds the time limit, the customer will be responsible for the re-shipping fees. Please be aware that in the case of returning packages to overseas factories, there is a risk of loss during transit. We cannot provide re-delivery or refunds in such cases.
Please note that customs duties may apply to international shipments. The customer is responsible for any applicable customs duties.
We cannot accept returns for items if the customer refuses to pay the customs duties.